Do you require a deposit prior to booking an appointment?

Yes - we require a non-refundable retainer in order to secure your appointment for makeup, bridal makeup, and photography. Your appointment is not confirmed until the retainer is received.

Do you offer discounts or referral rates?

No, we do not offer any discounts and all services and rates are final and non-negotiable.

How do I book my appointment for makeup?

You may easily book your appointment online by clicking here. Once you select your service, a retainer is required to secure your appointment. The remaining balance must be paid at the time of your appointment.
For bridal makeup, the remaining balance must be paid at least two weeks prior to your wedding date.

What are your service hours? Can I book a same day appointment?

We are open Fridays, Saturdays and Sundays from 9am-6pm. Tuesdays - Thursdays, we operate for appointments only, where the time varies - feel free to reach out to us for availability and accommodations. If you would like to schedule an appointment outside of our available times, then an additional fee will be required. We do not take same day appointments.

Do you offer early morning appointments?

Yes we do! We understand the needs of early call times and Jennifer J. Artistry is happy to accommodate those requests. All appointments before 7:00am requires a $50 up-charge and after 6:00pm requires a $50 up-charge.

Do you offer travel to clients for on-site makeup?

Absolutely. Traveling is available for on-site makeup to your home, hotel, or a verified venue within 30 miles of 30329 for an additional cost (already included in rate). You should book “Traveling On-Site Full Makeup Application” on the Acuity site. Please note that additional travel fees such as valet, hotel/venue parking are responsible for payment by the client and will be added to your balance. If your hotel is located in the city (Midtown, Downtown, Buckhead), then a $50 uncharge is required.

Do you travel outside of Atlanta?

Yes, we do offer travel services. Feel free to submit an inquiry and we will be happy to discuss more about your request.

For payment, what payment options are available?

We accept payment through Apple Pay, Zelle, Square for credit/debit cards, and cash. If you paid your retainer through Acuity, you may pay the remaining balance through the scheduling site as well. We are also happy to send invoices for business purposes upon request. Your invoice must be paid prior to your appointment. Gratuity is graciously accepted, but not required. Please note if a card declines, the client engages in fraudulent payments, or the client refuses to pay any fees, they will be blocked from any future bookings with Jennifer J. Artistry - no exceptions. Legal action may also be taken at the cost of the client.

How long is my makeup appointment and when can I book my appointment?

A full makeup application can take up to 90 minutes. Make sure when you book your appointment that you allocate your time appropriately as we do not want to rush your appointment. You may book your appointment up to 90 days in advance. Lastly, to better serve you and stay on schedule, we kindly ask you to limit the use of your cell phone during your appointment.

Should you need more immediate attention, please contact us by text 404-795-6261 or send us an email to jennifer@jenniferjartistry.com (additional fee may apply).

Do you offer quiet appointments?

Absolutely! Please feel free to let us know if you would prefer a quiet appointment and we are happy to accommodate your request. We will ask necessary questions at peak moments during your makeup application, but we will respect your preference for a quiet appointment.

What happens if I am late?

Timely appointments are important to us and communication is key. We kindly ask for clients to respect our times as other clients will be affected. Please let us know as soon as possible if you are running late for your appointment. We do understand unpredictable traffic delays and unforeseen circumstances may occur. If you do not communicate, you will risk losing your appointment. If you show up more than 30 minutes late to your appointment without communicating, then your appointment will be canceled and the full charge of your service will be applied with the card on file with no refund.

How do I reschedule my appointment?

Again, communication is key. Please let us know that you would like to reschedule your appointment. We require at least a 48-hour notice to reschedule your appointment.

How do I cancel my appointment? What if I do not show up for my scheduled appointment?

You may cancel your appointment within 48 hours of your scheduled appointment. However; you will forfeit your retainer. If you do not show up to your scheduled appointment without any notice, you will forfeit your retainer and will be charged 100% of the remaining balance with the card on file. You will not receive any refunds and you will be blocked from any future appointments with Jennifer J. Artistry.

What happens if you (the makeup artist) cancel?

Jennifer J. Artistry takes extreme pride in making sure all scheduled appointments are allocated for. However, if there are any circumstances where the artist must cancel, a notice will be communicated as soon as possible and you will receive a refund. We will do our best to reach out to our group of preferred makeup artists for a referral to accommodate with the last minute change.

What if I am sick?

Jennifer J. Artistry is BARBICIDE COVID-19 certified, and follows proper sanitation, disinfection and sterilization procedures. We maintain the right to not perform scheduled services on any clients displaying any cold or flu-like symptoms. If you are feeling any symptoms, please notify us immediately and stay home. I will cancel your appointment with no extra charge.

How should I prepare for my makeup appointment?

Please come to your appointment with your face clean of makeup, mascara, and eyeliner. You are welcome to use your personal skincare before your appointment. Your skin will be prepped for the makeup application by using products provided in our kit. It is recommended to come with comfortable clothing that is easy to remove so it will not disturb your makeup application. If you have any special concerns regarding the health of your skin, eyes, or lips, such as allergies or a health condition, please reach out prior to your appointment to let us know so that we can best accommodate you. You are welcome to come to your appointment with eyelash extensions for your special occasion. Please note, if you are wearing eyelash extensions, we do not apply false eyelashes or use eyeliner.

Do you offer eyebrow grooming?

For the safety of our clients, we do not offer eyebrow tweezing, threading, and waxing. Please have your eyebrows groomed to your liking. For best results, we recommend eyebrow grooming and/or facial waxing at least 2-3 days prior to your scheduled appointment. If you plan to have your eyebrows waxed or threaded for the first time, you should try it at least one time prior to your appointment or special day.

What if I do not have a makeup look in mind?

During your appointment, I will ask you questions in order to create a custom look for you. Feel free to share your ideas of how you'd like your makeup to look, and feel free to show inspiration pictures.